Refund Policy for NeptunePulse.com

Last Updated: April 06, 2025

At NeptunePulse.com, we want you to be satisfied with your purchase. This Refund Policy outlines the terms under which refunds or returns are available.

1. Return Eligibility

• Products may be returned within 30 days of delivery for a refund or exchange, provided they are unused, in original packaging, and in the same condition as received.
• Custom or perishable items (e.g., live plants, water treatments) are non-returnable unless defective.

2. Defective or Damaged Products

• If a product arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll provide a replacement or refund at no additional cost.

3. How to Request a Return

• Email [insert email, e.g., support@neptunepulse.com with your order number and reason for return.
• Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions.
• Return shipping costs are your responsibility unless the item is defective or we made an error.

4. Refund Process

• Refunds will be issued to your original payment method within 10 business days of receiving the returned item.
• Original shipping fees are non-refundable unless the return is due to our error.

5. Non-Returnable Items

• Items marked “final sale,” gift cards, or products damaged due to misuse are not eligible for return.

6. Exchanges

• If you’d like a different item, return the original product and place a new order. We’ll process the refund once the return is received.

7. Contact Us

• For assistance, email support@neptunepulse.com