Effective Date: January 22, 2026

At SUBAITA LLC, we are committed to providing professional marketing consultancy and media buying consulting services. This Refund Policy explains the conditions under which refunds may be requested for services purchased through our website, https://neptunepulse.com/. By purchasing our services, you acknowledge and agree to this policy, subject to applicable law.

1. Scope of This Policy

This Refund Policy applies to consulting services offered by SUBAITA LLC, including:

• Marketing Strategy Consulting
• Media Buying Consultancy
• Media Planning and Advertising Strategy
• Campaign Performance and Analytics

The refund terms for a particular engagement may also be specified in a written proposal, service agreement, invoice, or other written confirmation. If specific terms differ from this policy, the applicable agreement will govern to the extent permitted by law.

2. Eligibility for Refunds

Refund requests are reviewed individually based on the nature of the service, the work completed, the agreed deliverables, and the circumstances of the request.

A refund may be considered in circumstances such as:

• A payment was processed incorrectly or duplicated.
• A purchased service has not started and no substantial work has been performed.
• SUBAITA LLC is unable to provide an agreed service and the issue cannot reasonably be resolved.
• A refund is required under the applicable service agreement or relevant law.

Approval of a refund depends on the applicable circumstances and any contractual or legal obligations.

3. Non-Refundable Services and Work Completed

Marketing consultancy services may involve customized research, strategic planning, analysis, preparation of recommendations, and other professional work. Once these services have been performed or deliverables have been provided, the corresponding fees may be non-refundable to the extent permitted by law and consistent with the agreed service terms.

Examples may include:

• Completed marketing strategy assessments and reports.
• Delivered media buying recommendations or media plans.
• Completed campaign performance analyses.
• Consultation sessions that have already taken place.
• Customized research, reports, or other agreed deliverables that have been completed and supplied.

Any non-refundable fees or deposits will be disclosed in the applicable service agreement or purchase terms before the engagement begins, where required.

4. Cancellation Before Work Begins

If you wish to cancel a service before work begins, please contact us as soon as possible. We will review the request based on the agreed cancellation terms, any work already undertaken, and applicable law.

Where eligible, an approved refund will account for any permitted charges or costs incurred under the agreed terms. We will explain any applicable deductions before processing the refund.

5. Partial Refunds

In some circumstances, a partial refund may be appropriate when only part of a consulting engagement has been completed or when certain agreed deliverables cannot be provided.

Any partial refund will be assessed based on the work completed, the value of the services delivered, the applicable agreement, and relevant legal requirements.

6. Advertising Spend and Third-Party Costs

Consulting fees are separate from advertising expenditure and third-party charges unless expressly stated otherwise in a written agreement.

Payments made directly to advertising platforms, software providers, publishers, or other third parties are generally subject to those providers’ own refund policies and terms. SUBAITA LLC cannot guarantee refunds for third-party charges that we do not control.

If SUBAITA LLC collects or pays any third-party costs on your behalf under an agreed arrangement, the applicable agreement will determine how those costs are handled, subject to law.

7. How to Request a Refund

To request a refund, contact SUBAITA LLC using the information provided below. Please include:

• Your full name and business name, if applicable.
• The email address used for the purchase.
• The service or package purchased.
• The payment date and transaction reference, if available.
• A clear explanation of the reason for your request.

We may request additional information reasonably necessary to verify the transaction and assess your request.

8. Refund Review and Processing

We aim to acknowledge refund requests within five business days and communicate our decision or any required follow-up information as soon as reasonably practicable.

If a refund is approved, it will generally be returned to the original payment method where possible. The time required for the funds to appear in your account may depend on the payment provider or financial institution.

If the original payment method is unavailable, we may contact you to arrange an appropriate alternative, subject to verification and applicable requirements.

9. Service Issues and Resolution

If you believe that a service does not meet the agreed scope or deliverables, please contact us promptly with details of the concern.

Where appropriate, we will review the issue and may offer a reasonable correction, completion of outstanding agreed work, alternative resolution, or refund in accordance with the service agreement and applicable law.

10. Chargebacks and Payment Disputes

If you have a concern about a payment, we encourage you to contact us first so that we can review the matter and attempt to resolve it promptly.

Nothing in this policy limits your right to dispute a charge through your payment provider or exercise any rights available under applicable law.

11. Changes to This Refund Policy

SUBAITA LLC may update this Refund Policy from time to time to reflect changes in its services, business practices, or legal requirements. Updates will be published on this page with a revised effective date where appropriate.

Any changes will apply subject to applicable law and the terms governing existing purchases.

12. Contact Information

If you have questions about this Refund Policy or would like to submit a refund request, please contact us:

SUBAITA LLC
456 Berriman ST 1
Brooklyn, NY 11208, USA
Phone: +1 929-621-8356
Email: Subaitallc@gmail.com
Website: https://neptunepulse.com/